Messages & Inquiries

Messages (/my/messages) is the platform's internal communication hub. Depending on each user's notification settings, messages are also delivered by e-mail.

The inbox

A two-pane layout: the conversation list on the left (with folders Inbox / Sent / Archive / Trash, search, and multi-select bulk actions), the selected conversation thread on the right. Threads support replying in context, marking read/unread, archiving, and moving to the trash.

The trash

Deleting a conversation moves it to the Trash folder first. Open the folder to see everything you deleted, newest first:

• Restore conversation (in the thread header) brings it back to where it was.
• Delete conversation permanently removes it for good. Several selected conversations can be deleted permanently at once from the bulk actions.
• Empty trash (above the list) deletes every conversation in the trash permanently.

Permanent deletion asks for confirmation and cannot be undone. It only affects your copy: the other participants keep their messages, even if they have moved them to their own trash.

Message types

• Direct messages — conversations with other platform users; the compose form finds recipients by name, and external e-mail addresses can be included.
• Inquiries (requests) — when a visitor uses Make an inquiry on your public profile or Contact provider on one of your references, the inquiry lands here (and with the reference's responsible contact). Both actions require the visitor to be logged in.
• Invitations — e.g. to a shared watchlist, acceptable right from the message.
• Team invitations — the welcome message with the login link that admins send to new team members.
• Workflow notifications — e.g. when a colleague suggests a reference for approval or rejects it. See below.
• System notifications — e.g. when a client confirmation comes back.

Workflow notifications

Notifications about the status workflow of a reference or your company profile are sent in the name of the colleague who made the change. Their name appears as the sender in the inbox and in the e-mail, which also offers a Reply to this message button. Reply like to any other message, and the answer reaches that colleague.

• Further notifications about the same reference between the same two people continue the existing conversation, so the discussion about a reference stays in one thread.
• The sender doesn't find these notifications in their Sent folder, so a busy reviewer's mailbox doesn't fill up with routine hand-overs. As soon as the recipient replies, the conversation appears there like any other.
• Notifications without a human sender (for example automatic reminders) still come from the platform and can't be replied to.

Inquiries from your public presence

Inquiries are the conversion moment of reference marketing. Make sure they reach the right people:

• Each reference's responsible contact (Internal tab) can be marked as the inquiry recipient for that reference.
• Watch the Action required widget on the dashboard.
• Enable e-mail notification for inquiries in your personal settings if you don't check the inbox daily.